Technical Support

Technical support is available Monday through Friday from 8AM PST to 4:30PM PST at (323)724-4600. If Tech Support is busy, please leave a message and you will get a return call within 24 hours.

For faster service, please email tech-support@soundstream.com

 

Warranty & Repair

Products purchased from an online retailer have a 90 day warranty. If your return was purchased prior to 90 days, you will need to furnish a receipt showing that the unit was professionally installed.

Warranty returns are only accepted from purchases made direct from authorized online retailers. We do not accept returns from 3rd party marketplace resellers.

For more information, visit our Warranty page.

 

MHL MobileLink Software Updates

VRN-DD7HB Android 9 Update (Under Support Tab)
VRN-64HB / VRN-74HB – Android 7 / 8 MHL Update [.zip | 22MB]
VRN-65HB / VRN-75HB – Android 7 / 8 MHL Update [.zip | 22MB]
VRCP-65 MHL Bluetooth Disconnection Fix

 

Aptix Headunits (Clock Updates)

Updates are now available for those are experiencing clock issues with certain AptiX headunits.

VR-65B  –  VR65XB  –  VR-75XB  –  VR-345XB  –  VRN-65HB

 

Ingenix Emergency Updates

Instructions for Ingenix Emergency Update

Accord Update

Elantra-Optima Update

Sonata Update