Soundstream warrants our products to be free from defects in materials and workmanship under normal use and conditions for a period of 1 year from the original date of purchase if purchased and professionally installed by an Authorized dealer. Any product purchased from and/or installed by others will be warranted for 90 days only. This warranty does not cover any expenses incurred in the removal or re-installation of the product and is offered to the original purchaser only.
This warranty will not cover the following:
- Any product that has been misused or physically damaged
- Any product that has been installed incorrectly (i.e. overpowered, incorrect enclosure, incorrect wiring, etc.)
- Any units that have been previously opened or repaired by a service center which is not authorized by Soundstream.
- Any products that have been altered or do not conform to original factory production
Soundstream Customer Return Authorization Form
Once you fill out the form below, You will receive the RA number and instructions on how to ship the product(s) the following business day.
Please do not send your return without an RA number!