Zip Code:

Technical Support

Technical support is available Monday through Friday from 9:30AM PST to 4:30PM PST at (323)724-4600 extension 243. If Tech Support is busy, please leave a message and you will get a return call within 24 hours.
For faster service, please email tech-support@soundstream.com

Discontinued Owner Manuals

Parts

parts@soundstream.com
(323)724-4600 ext. 297

Warranty and Repair

repairs@soundstream.com
(323)724-4600 ext. 227

Online Order Support:

If you are purchasing a product from our site and are having any issues with checkout, please call our Sales support at 800-422-1277. Sales support operating hours are Monday thru Friday 8AM PST – 4:00PM PST. Alternatively, you can email us at orders@soundstream.com

Online Purchase Disclaimer

Warranty returns are only accepted from purchases made direct from authorized online retailers. We do not accept returns from 3rd party marketplace resellers.

Ex. 1) You purchased your item from  www.abcstereodealer.com and they are an authorized online retailer - ACCEPTED

Ex. 2) You purchased your item from www.ebay.com/stereodeals_store - REJECTED

Other examples of marketplaces are Amazon.com, Rakuten.com, Shopify.com, etc. will all be rejected and must be returned to the 3rd party where item was purcahsed.

Warranty Information:

Products purchased from an online retailer have a 90 day warranty. If your return was
purchased prior to 90 days, you will need to furnish a receipt showing that the unit was professionally installed.

Return Authorization (RA) Request Procedure:

Please complete the entire Return Authorization Request Form. Read carefully and fill out all information accordingly. For non-warranty repairs, please provide details of the problem and request an estimate prior to sending the product. After receiving and approving your completed request, Epsilon Electronics Inc. will issue a Return Authorization (RA) Number, which will be forwarded to you via e-mail or fax.

Pack the product(s) and RA form in suitable packaging, and send freight pre-paid to the address listed. Please clearly write the RA number on the packaging containing the product.
(Note: Any returns sent without prior authorization or freight collect will be refused! Epsilon Electronics, Inc. is not responsible for freight charges on returns unless expressly noted.)

Upon receiving your return, Epsilon Electronics, Inc. will verify that all parts returned are as indicated on the Return Authorization. Epsilon Electronics, Inc. will repair or replace the product(s) at its discretion, as detailed in the Consumer Limited Warranty. Products for repair will be assigned to Epsilon Electronics, Inc. Repair Depot and status will be available by inquiry.

Products to be returned to you will be covered under Consumer Limited Warranty terms, unless other arrangements are previously noted and agreed to by Epsilon Electronics, Inc.

Individual Return Authorization Form


Dealer Return Authorization Form